Shipping Policy

Last updated: October 1, 2026

Nutravia USA ships research materials within the United States. This page explains free-shipping eligibility, carriers, packaging, tracking, and what to do if a shipment is damaged in transit.

Free Shipping

Free US shipping on qualifying domestic orders of $200 or more.

Orders under $200 ship at standard rates shown at checkout (or as otherwise communicated by support when checkout rates are being configured). Free shipping applies to the merchandise subtotal of qualifying domestic orders as configured in the store and shown at checkout.

Carriers

We ship via FedEx, USPS, and UPS (direct), depending on destination, service availability, and order requirements. Available methods for your address appear at checkout when shipping is fully configured.

Processing Time

Orders are processed Monday–Friday, excluding US federal holidays, after payment is confirmed.

• Target processing / handoff to carrier: typically within 1–2 business days after payment is confirmed. For the current timeframe, contact support.
• Same-day dispatch cutoffs, if published, will be stated here or at checkout. Until then, contact support for timing questions.

Weekends and holidays queue to the next business day. During high-demand periods, processing may take one additional business day; we will notify you by email if a material delay applies.

Note: Processing time and carrier transit time are separate. “2-day” carrier service (if selected) counts from carrier acceptance, not from the moment you click pay.

Discreet Packaging

Shipments use a plain outer carton. Product names are not printed on the exterior. Contents are sealed and packed for transit. Inner protective packaging is used to reduce breakage risk.

Tracking

When your order ships, you will receive a tracking number by email (when provided by the carrier). Track the package on the carrier’s website (FedEx, USPS, or UPS as applicable). First scans may appear several hours after handoff.

If you do not receive tracking within a reasonable time after the stated processing window, email info@nutraviausa.com with your order number.

Address Accuracy / PO Boxes

You are responsible for providing a complete, accurate shipping address. We are not responsible for delays or loss caused by incorrect addresses supplied by the buyer.

• PO Boxes: Contact support before ordering to a PO Box so we can confirm whether we can ship to your address and which carrier applies.
• APO/FPO/DPO: These destinations may be limited. Contact support before ordering.

Damaged in Transit

If your package arrives damaged:

1. Contact info@nutraviausa.com within approximately 48 hours of delivery
2. Include order number, description of damage, and clear photos of the outer carton and affected items (and lot/batch if visible)
3. Do not discard packaging until we advise you

We will review the claim and coordinate replacement or another remedy under our Returns Policy. Carrier investigations may be required.

Lost or “Delivered but Not Received”

If tracking shows no movement for an extended period after ship, or shows “Delivered” but you cannot locate the package, contact us promptly with your order number and tracking ID. Check with household members, neighbors, and building staff first. Carrier claim rules and timelines vary by FedEx / USPS / UPS.

International Shipping

US shipping only at this time. International shipping is not enabled unless or until stated otherwise on this page or at checkout.

Contact

• Email: info@nutraviausa.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM ET
• Typical response: within 1 business day
• Legal entity: Natik Group LLC
• Business address: 16699 Collins Ave, Sunny Isles Beach, FL 33160

Related: Returns Policy · Terms of Service · Research Use Policy