Returns & Refunds Policy

Terms of Service

Last updated: October 1, 2026

These Terms of Service (“Terms”) govern your use of NutraviaUSA.com and any purchase of research materials from Nutravia USA. Please read them carefully before placing an order.

By accessing the site or placing an order, you confirm that you are 21 years of age or older, that you are purchasing for legitimate in vitro laboratory research purposes only, and that you agree to these Terms and our Research Use Policy in full. If you do not agree, do not use the site or purchase products.

1. Introduction

Nutravia USA operates NutraviaUSA.com.

Legal entity: Natik Group LLC
Trade name: Nutravia USA
Business address: 16699 Collins Ave, Sunny Isles Beach, FL 33160
Contact: info@nutraviausa.com

A future mailing address may be a UPS Store mailbox; when that change is finalized, this page will be updated.

References to “we,” “us,” or “our” mean Nutravia USA / Natik Group LLC.

We may update these Terms at any time. The version published on this page at the time of your order applies to that transaction. Continued use of the site after changes constitutes acceptance of the updated Terms.

2. Research Use Only

All products are supplied strictly for in vitro laboratory research by qualified professionals. They are not licensed medicines, dietary supplements, or medical devices. They have not been approved by the FDA or any other regulatory authority for use in humans or animals.

By ordering, you agree to our full Research Use Policy. Use outside that policy is prohibited and is a material breach of these Terms. We may refuse, cancel, or refund any order where we reasonably believe products may be purchased for non-research purposes.

Disclaimer: Research Use Only | Not for human use. Not intended to diagnose, treat, cure, or prevent any disease.

3. Eligibility and Accounts

You must be at least 21 years old and have legal capacity to contract. You are responsible for confirming that products are lawful to purchase and possess in your jurisdiction. You are responsible for keeping account credentials confidential and for activity under your account.

4. Orders and Pricing

Prices are displayed in USD and may change without notice before you place an order. An order confirmation email does not always constitute acceptance. Acceptance typically occurs when we dispatch the order and send a dispatch / tracking notice. We may cancel an order before dispatch (including stock, payment, or compliance reasons); if so, we will refund amounts paid for the canceled items.

Promotions and discounts apply only as stated at purchase and generally cannot be applied retroactively.

5. Payment

Online payment methods are provided by third-party processors when enabled at checkout. Methods that are planned or will be accepted when available include:

Major credit and debit cards (via Stripe, when approved and live)
Apple Pay and Google Pay (when enabled through the payment provider)
PayPal (when connected)

Do not present any payment method as currently available unless it is live in checkout. We do not store full card numbers or CVV on our servers. You agree to provide accurate billing information.

6. Shipping and Delivery

Shipping is described in our Shipping Policy. In summary: we ship within the United States using FedEx, USPS, and/or UPS (as available for the order). Qualifying domestic orders of $200 or more ship free under the rules stated on the Shipping page. Delivery estimates are guides, not guarantees, except where a carrier expressly guarantees a service.

Risk of loss generally passes upon delivery to the address you provide, subject to carrier rules and applicable law. Provide a complete, accurate shipping address.

7. Returns and Refunds

Returns and refunds are governed by our Returns Policy. Because of the nature of research compounds, returns are limited. For damaged or incorrect items, contact us within approximately 48 hours of delivery, as stated in our age-gate / order terms, with your order number and supporting details.

8. Prohibited Uses

You agree not to use products for human consumption or administration; veterinary use; clinical, diagnostic, or therapeutic purposes; resale for non-research use; or any use prohibited by law. See the Research Use Policy for the full list.

9. Intellectual Property

Site content—including text, product information, images, logos, and design—is owned by Nutravia USA / Natik Group LLC or its licensors and protected by US intellectual property laws. You may not copy, scrape, or commercially exploit site content without prior written consent, except for personal, non-commercial reference permitted by law.

10. Disclaimers

Products and site content are provided for research reference. Except for batch-specific analytical information stated on applicable Certificates of Analysis (COAs) for applicable batches, we make no warranties—express or implied—regarding fitness for a particular research purpose. We do not provide medical, veterinary, dosing, or clinical advice. COAs and any “9× Testing” or similar quality claims on the site refer to testing performed for applicable batches as described on the site / COA library and may vary by lot.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or products, including loss of profits or data, or harm from misuse. Our total aggregate liability related to any order will not exceed the amount you paid for the product(s) giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Nutravia USA, Natik Group LLC, and their officers, employees, and agents from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your handling, use, or misuse of products, or your breach of these Terms or the Research Use Policy.

13. Governing Law

These Terms are governed by the laws of the United States and the laws of the State of Florida. Courts in the State of Florida shall have authority to resolve disputes to the extent permitted by law. Nothing here limits non-waivable consumer rights under applicable law.

14. Electronic Acceptance

Checking acceptance boxes (including the age gate and checkout acknowledgments) constitutes a valid electronic signature under the U.S. E-SIGN Act and applicable state law, recorded with date/time where our systems support it.

15. Contact

Email: info@nutraviausa.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Legal entity: Natik Group LLC
Business address: 16699 Collins Ave, Sunny Isles Beach, FL 33160

Related policies: Research Use Policy · Privacy Policy · Shipping Policy · Returns Policy

Privacy Policy

Last updated: October 1, 2026

This Privacy Policy explains how Nutravia USA (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit NutraviaUSA.com or purchase research materials from us. It is intended to comply with applicable United States privacy laws, including the California Consumer Privacy Act as amended by the CPRA (“CCPA/CPRA”) and other applicable state privacy statutes.

Who We Are

The brand Nutravia USA operates the website NutraviaUSA.com.

Legal entity / data controller: Natik Group LLC
Trade name: Nutravia USA
Business address: 16699 Collins Ave, Sunny Isles Beach, FL 33160
Privacy contact: info@nutraviausa.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

The address above is used for policies now. A future mailing address may be a UPS Store mailbox; when that change is finalized, this page will be updated.

References to “Nutravia USA” in this policy mean the trade name under which Natik Group LLC operates.

Information We Collect

We collect information you provide and information collected automatically when you use our site:

Category	Examples
Account information	Name and email address when you register or create an account
Order information	Shipping address, order contents, order history
Payment information	Processed by a third-party payment processor when online checkout is enabled. We do not store full card numbers, CVV codes, or full payment credentials on our servers
Communications	Emails, contact-form messages, and messages you send via WhatsApp or other channels you choose to use
Technical data	IP address, browser type, device information, and page interaction data collected automatically

We collect only what we need to operate the site and fulfill orders. We do not purchase third-party marketing lists to build advertising profiles of our customers.

How We Use Your Information

We use personal information to:

Process, fulfill, and communicate about orders
Manage accounts and authenticate users
Send order confirmations, dispatch notices, and tracking information
Respond to inquiries (email, WhatsApp, or other channels you use)
Improve our website, catalog, and customer experience
Comply with legal obligations (including tax and accounting requirements)
Detect and prevent fraud and misuse

We process information for legitimate business purposes such as contract performance (order fulfillment), legal compliance, fraud prevention, service improvement, and—where required—consent.

Sharing and Service Providers

We do not sell, rent, or share your personal information for cross-context behavioral advertising. Under CCPA/CPRA terminology, we do not “sell” or “share” personal information as those terms are defined for that purpose.

We share data only with service providers and partners as needed to run our business, including categories such as:

Payment processors (when online payments are enabled) — under their own privacy policies; we do not receive or store full card details
Shipping carriers (FedEx, USPS, UPS, as applicable) — name and delivery address to fulfill orders
Hosting and infrastructure providers for the website and related systems
Analytics tools, if enabled on the site
Communications tools (e.g., email delivery; WhatsApp/Meta if you message us there)

We do not transfer personal information internationally except as needed to operate our service or fulfill an order, subject to appropriate safeguards where required.

Cookies and Similar Technologies

We use essential cookies required for the site to function (for example, cart/session and security). We may use analytics cookies to understand how visitors use the site.

If advertising or retargeting pixels are enabled in the future, this policy will be updated to disclose them. You can control cookies through your browser settings and any cookie banner or preference tool we provide.

Retention

We retain personal information only as long as needed for the purposes collected or as required by law. Typical guidelines:

Data type	Typical retention
Order records and related personal data	As required for US tax/accounting (often up to about 7 years)
Account information	While the account is active, plus a reasonable period after last activity
Support / contact messages	A reasonable period after resolution
Technical logs	Shorter periods (e.g., on the order of 90 days), unless needed for security or legal reasons

You may request deletion of your account and associated data by emailing info@nutraviausa.com. We will respond to verified deletion requests within the timeframes required by law (generally up to 45 days), subject to legal retention obligations.

Security

We use reasonable technical and organizational measures to protect personal information. Payment card data, when accepted online, is handled by PCI-compliant processors. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

Your Privacy Rights (including CCPA/CPRA)

Depending on your state of residence, you may have rights to:

Know / access the personal information we collect about you
Delete personal information, subject to legal exceptions
Correct inaccurate personal information
Opt out of sale/sharing for cross-context behavioral advertising — we do not sell or share personal information for that purpose
Non-discrimination for exercising privacy rights
Limit use of sensitive personal information (where applicable under CPRA)

Do Not Sell or Share My Personal Information: Nutravia USA does not sell personal information and does not share it for cross-context behavioral advertising. You may still email info@nutraviausa.com with privacy requests.

To exercise rights, email info@nutraviausa.com. We may need to verify your identity. We aim to acknowledge privacy inquiries promptly during business hours and to complete verified requests within applicable legal deadlines (generally up to 45 days).

California residents may also contact the California Privacy Protection Agency (cppa.ca.gov). Consumers may file a complaint with the Federal Trade Commission at ftc.gov/complaint.

Children’s Privacy

Our website and products are intended for adults 21 years of age or older. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. The version posted on this page applies from that date forward. Material changes may also be highlighted on the site or by email where appropriate.

Contact

Email: info@nutraviausa.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Website: Contact details
Legal entity: Natik Group LLC
Business address: 16699 Collins Ave, Sunny Isles Beach, FL 33160

For privacy requests, include “Privacy Request” in the subject line and enough detail for us to verify and respond.

Research Use Policy

Last updated: October 1, 2026

All products sold by Nutravia USA are intended solely for in vitro laboratory research by qualified professionals. By purchasing, you confirm that you understand and agree to this Research Use Policy.

Important Notice

Nutravia USA materials are not licensed medicines, medical devices, or food supplements. They are not approved by the FDA or any other regulatory authority for human or veterinary use. They are sold exclusively as research materials / research reagents for laboratory use.

Research Use Only | Not for human use.
Not intended to diagnose, treat, cure, or prevent any disease.

Permitted Uses

In vitro laboratory research in an appropriately equipped facility
Academic or institutional scientific studies with appropriate oversight
Legitimate chemical analysis and compound characterization
Non-clinical biochemical and pharmacological research
Research conducted by qualified scientists or trained laboratory personnel

Prohibited Uses

You agree not to use Nutravia USA products for:

Human consumption, ingestion, injection, inhalation, or topical application of any kind
Veterinary use or administration to animals
Resale to individuals for personal, clinical, or recreational use
Use as an ingredient in any food, supplement, or unlicensed medicinal product
Any clinical, diagnostic, or therapeutic application
Any use prohibited under the Controlled Substances Act, the Federal Food, Drug, and Cosmetic Act, or other applicable US federal or state law

Purchaser Representations

By placing an order, you represent and warrant that:

You are 21 years of age or older
You are purchasing for legitimate in vitro research purposes only
You have legal authority to purchase such materials in your jurisdiction
You will comply with all applicable federal, state, and local laws
You will store, handle, and dispose of materials in accordance with good laboratory practice
You will not supply or transfer materials to any third party for non-research purposes
Products will be handled by qualified research professionals in controlled laboratory environments

No Dosing Advice / No Medical Advice

Nutravia USA does not provide medical, clinical, veterinary, or health advice. Product pages, FAQs, and other content are for scientific / product reference only and are not instructions for use in humans or animals.

We do not advise on human dosing, administration methods, or clinical suitability. Inquiries requesting such advice will not be answered.

Certificates of Analysis and Testing

Where stated on the site, Certificates of Analysis (COAs) and multi-panel testing references (including 9× Testing mentions for applicable products/batches) relate to applicable batches as documented in our COA library or product materials. Testing coverage can vary by lot. Always refer to the batch-specific COA when available.

Regulatory Status

Some catalog names or sequences may coincide with names of approved drugs or investigational compounds. That does not mean Nutravia USA products are approved pharmaceuticals. It is your sole responsibility to confirm that any compound you order is lawful to purchase and possess in your jurisdiction. Nothing on this website is legal advice.

Right to Refuse or Cancel

Nutravia USA reserves the right to refuse, cancel, or refund any order at its sole discretion, including where there is reasonable cause to believe products may be purchased for non-research purposes or where this policy has been violated. We may decline to provide a detailed explanation when an order is refused on compliance grounds.

Contact

Email: info@nutraviausa.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Operator: Natik Group LLC

If you are unsure whether a planned use is permitted, contact us before ordering.

Returns & Refunds Policy

Eligible (subject to verification)

Not Eligible (typical)

How to Request an RMA

Order Cancellations

Lost Packages

No Medical Claims

US Consumer Rights

Contact